About Conrad Tulum Riviera Maya
Conrad Tulum Riviera Maya is a luxury resort set around a horseshoe-shaped bay surrounded by tropical forest, about 25 minutes north of Tulum and close to Akumal. It opened in 2021 as the Conrad brand’s first hotel in the Mexican Caribbean and has 349 rooms built with natural materials and an eco-inspired design.
Unlike its all-inclusive neighbor, the Hilton Tulum, the Conrad is a luxury hotel where you pay for dining as you go. It suits couples and families who prefer a design-led resort, a private beach and a calm atmosphere over a busy all-inclusive.
At a glance
Highlights
- Conrad's first resort in the Mexican Caribbean, opened 2021
- Private bay surrounded by tropical forest
- Conrad Spa Tulum with cenote-inspired entrance
- Five pools including a beachfront infinity pool
- Near Akumal's sea turtles and Tulum ruins
Amenities
Rooms and suites
Standard rooms are just over 500 square feet, and many have a soaking tub on the balcony. Suites add more living space.
- Guest rooms of just over 500 sq ft, many with a soaking tub on the balcony
- Suites with additional living space
Restaurants and bars
The resort has around 11 cafes, restaurants and bars, focused on Mexican and Asian cooking. Ultramar, the main pool bar, has live music and a fire pit.
- Autur: modern Mexican, dinner
- Kengai: izakaya-style Asian sharing plates
- Ukai: Japanese sushi
- Maratea: Mediterranean small plates
- Arbolea: breakfast buffet
- Cafetal: coffee, pastries and light bites
- Chiringuitos Crudo, Carbon and Lena: daytime snack bars
- Bars: Ultramar pool bar and Chaak Bar near the lobby
Beach, pools and spa
The private beach is raked daily, and the bay setting makes it a pleasant place to swim and snorkel. There are five pools, including a main pool with jacuzzi tubs and a beachfront infinity pool.
Conrad Spa Tulum has 16 private treatment rooms and a cenote-inspired entrance. The gym has spin and yoga studios.
Activities and entertainment
A staffed Kids’ Club and a Teens’ Corner keep younger guests busy. Complimentary bicycles and golf-cart rides help you get around the large property, and there is snorkeling, boating and a game room.
Akumal, famous for swimming with sea turtles, is just up the road, and the Tulum ruins, Xel-Ha and the cenotes of the area are all a short drive. The resort is a comfortable base for visiting Coba and Sian Ka’an.
Who it’s best for
The Conrad Tulum suits travellers who want a calm, luxury beach resort with excellent design and a strong spa, and who are happy to pay for meals as they go.
- Best for: couples and families who want a luxury, design-focused beach resort with a private bay and a strong spa, without an all-inclusive plan.
- Consider another resort if: you want everything included in one price, or a short drive from Cancun airport.
Getting there from Cancun International Airport
The Conrad Tulum is about 1 hour 20 minutes by car from Cancun International Airport (CUN). Felipe Carrillo Puerto International Airport (TQO) in Tulum is roughly an hour’s drive away and has fewer flights than Cancun. To skip the taxi lines, you can book a private Cancun airport transfer in advance so your driver is waiting when you land.
After immigration and customs at Cancun airport, you pass a hall of desks offering taxis, tours and timeshare deals. If your transfer is already booked, walk straight through to the outdoor meeting area where drivers wait with name signs. Pre-booking also fixes the price, which helps if you land late or travel with a group and luggage.
Good to know
Tulum is warm all year, with the dry season from about December to April being the busiest. The Atlantic hurricane season runs from June to November, and seaweed (sargassum) can reach Caribbean beaches in the warmer months, so check recent beach reports before you go. Tulum’s ruins and cenotes are best visited early in the day.
- Check-in 3:00 pm, check-out 12:00 pm
- Not all-inclusive: dining and minibar are charged a la carte
- Spa treatments cost extra
- Complimentary bicycles and golf-cart transport on property
- Babysitting and child care available
- Shares a driveway with the Hilton Tulum Riviera Maya
Location of Conrad Tulum Riviera Maya
FAQ about Conrad Tulum Riviera Maya
Is Conrad Tulum all-inclusive?
No. Conrad Tulum is a luxury hotel where dining is paid a la carte. The neighboring Hilton Tulum is all-inclusive.
How far is Conrad Tulum from Cancun airport?
It is about 1 hour 20 minutes by car from Cancun International Airport.
How far is Conrad Tulum from Tulum airport?
Tulum's Felipe Carrillo Puerto International Airport (TQO) is roughly an hour's drive away.
Is Conrad Tulum good for families?
Yes. It has a staffed Kids' Club and a Teens' Corner.
How many pools does Conrad Tulum have?
There are five pools, including a beachfront infinity pool.
How many rooms does Conrad Tulum have?
The resort has 349 rooms.
What restaurants are at Conrad Tulum?
Options include Autur (modern Mexican), Kengai (izakaya), Ukai (sushi) and Maratea (Mediterranean).
Does Conrad Tulum have a spa?
Yes. Conrad Spa Tulum has 16 treatment rooms.
Where exactly is Conrad Tulum?
It is on a private bay about 25 minutes north of Tulum, near Akumal.
What time is check-in at Conrad Tulum?
Check-in is at 3:00 pm and check-out is at 12:00 pm.
